Our client provides financial products to 40,000 independent agents. They needed a partner who could:
Design a system to process orders from their internal legacy (mainframe) system
Provide the independent agents with an easy and efficient method to reorder supplies
They needed a supplier who could help with design and production of all collateral
(Checks, Credit Cards, Marketing collateral, Business forms etc…)
The system had to have 99.99% integrity due to the sensitive nature of the products.
On-Demand completed a complete workflow assessment of the existing process in place with the client. After assessing the current situation, On-Demand then met with the business owners to capture what the ideal system would look like. By customizing On-Demand’s base Warehouse Management System, we were able to create a fulfillment process that put in place all the necessary controls for the management of the checks and credit cards. A handheld scanning process was deployed for the pick and pack fulfillment process. The scanners assure that each independent agent gets the exact check and card range assigned by the Institutions (critical to prevent fraud) and eliminates potential for human error. On-Demand has been able to meet the 99.99% error free benchmark for twelve years running.
On-Demand facilitated the design and manufacture of all the checks and applications needed for the process. In addition, On-Demand was able to integrate the print-on-demand of other key processing documents which both verify the receipt and use of all these critical products.
To facilitate the easy reorder of supplies by the independent agents, On-Demand deployed its Marketing On-Demand Storefront which is part of the EVPOD Suite of web systems for the client. The system includes a “public” website that agents securely access which allows them to order replenishment stock. An administrative system was provided to the Client’s Business Owners so they can monitor and manage all of the inventory usage. The sites were created using the Client’s strict web standards and we were successfully approved by the Client’s E-Commerce Task Force on the first try.
On average, On-Demand processes over 40,000 shipments in a two month timeframe for the client.